Action Verbs for Resume (List, Examples & Present Tense)

Replace weak phrases like "responsible for" with stronger action verbs—organized by skill, role, and resume tense rules.

Categorized list
Real bullet examples
Present vs past tense guide

Action Verb Finder (preview)

Paste your resume bullets and get stronger verb suggestions + rewritten examples.

Preview Output:

Top verb replacements:

Resolved Managed Streamlined Improved Delivered Optimized

3 rewritten bullet examples:

  • Resolved 50+ customer inquiries daily, improving CSAT score by 18%
  • Managed technical support queue, reducing average response time from 4h to 45min
  • Streamlined inquiry routing process, enabling 30% faster ticket resolution

Common weak phrases detected:

responsible for helping with

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What are action verbs for a resume?

Action verbs are strong verbs that start resume bullets to show ownership and impact. They replace weak phrases like "responsible for" or "helped with" and make your accomplishments clearer and more compelling.

Why action verbs matter:

  • Clarity for recruiters: Action verbs immediately show what you did and the impact you delivered.
  • ATS parsing: Applicant Tracking Systems scan for strong verbs that match job descriptions.
  • Conciseness: "Led a team of 5" is stronger and shorter than "Was responsible for leading a team of 5."
  • Ownership: Action verbs demonstrate you took initiative, not just participated.

Replace "responsible for" (quick swaps)

responsible for → Led / Managed / Owned / Delivered / Executed
helped → Supported / Enabled / Improved / Accelerated
worked on → Built / Developed / Implemented / Launched
assisted → Coordinated / Facilitated / Streamlined
handled → Resolved / Processed / Triaged / Managed
in charge of → Directed / Oversaw / Spearheaded

Action verbs for resume present tense vs past tense

One of the most common resume mistakes is mixing tenses. Follow this simple rule:

Tense rules:

Current job: present tense

Lead, Manage, Drive, Build, Optimize

Past job: past tense

Led, Managed, Drove, Built, Optimized

Projects: depends on status

Ongoing project = present; Completed project = past

Tense examples (before → after):

Present tense:

Lead a team of 6 engineers

Past tense:

Led a team of 6 engineers

Present tense:

Build dashboards in SQL

Past tense:

Built dashboards in SQL

Present tense:

Manage $2M annual budget

Past tense:

Managed $2M annual budget

Present tense:

Drive 25% revenue growth

Past tense:

Drove 25% revenue growth

Present tense:

Optimize conversion funnels

Past tense:

Optimized conversion funnels

Present tense:

Coordinate cross-functional projects

Past tense:

Coordinated cross-functional projects

Pro tip: Never mix tenses within the same job. Pick one and stick with it.

Action verbs for resume list (by skill)

Browse 200+ action verbs organized by skill area. Click "Copy list" to save for later.

Leadership & Management
Led Managed Directed Supervised Oversaw Spearheaded Orchestrated Championed Mentored Coached Delegated Empowered Guided Motivated Aligned Mobilized Cultivated Established
Communication
Presented Communicated Articulated Conveyed Briefed Reported Documented Authored Drafted Composed Negotiated Persuaded Influenced Advocated Collaborated
Customer Service
Resolved Assisted Supported Handled Processed Triaged De-escalated Reassured Educated Onboarded Retained Satisfied Served Consulted Advised
Sales & Revenue
Sold Generated Closed Converted Acquired Prospected Pitched Negotiated Upsold Cross-sold Exceeded Achieved Grew Expanded Penetrated
Data & Analytics
Analyzed Evaluated Assessed Measured Quantified Forecasted Modeled Visualized Dashboarded Tracked Monitored Interpreted Synthesized Extracted Queried
Engineering & Technical
Built Developed Engineered Architected Designed Implemented Deployed Shipped Launched Migrated Refactored Optimized Debugged Troubleshot Automated Integrated Scaled
Marketing & Growth
Launched Promoted Marketed Campaigned Branded Positioned Amplified Drove Grew Scaled Acquired Engaged Activated Converted Optimized
Operations & Process
Streamlined Optimized Improved Standardized Systematized Coordinated Facilitated Executed Delivered Scheduled Organized Prioritized Allocated Reduced Eliminated
Finance
Budgeted Forecasted Audited Reconciled Allocated Invested Saved Reduced Controlled Managed Calculated Projected Analyzed
Design & Product
Designed Prototyped Wireframed Conceptualized Iterated Tested Validated Launched Shipped Refined Enhanced Reimagined Crafted

Action verbs for resume examples (before → after)

See how action verbs transform weak bullets into strong impact statements:

❌ Before:

Responsible for customer inquiries

✅ After:

Resolved 40+ customer inquiries/day, improving CSAT by 12%

❌ Before:

Helped with reporting

✅ After:

Automated weekly reporting, cutting prep time by 60%

❌ Before:

Worked on sales pipeline

✅ After:

Built sales pipeline generating $1.2M in qualified leads

❌ Before:

Assisted with team projects

✅ After:

Coordinated 3 cross-functional projects, delivering all on time

❌ Before:

In charge of social media

✅ After:

Grew Instagram following by 150% (5k → 12.5k) in 6 months

❌ Before:

Handled customer complaints

✅ After:

De-escalated 95% of complaints, retaining $200k in annual revenue

❌ Before:

Responsible for budget tracking

✅ After:

Managed $500k budget, reducing costs by 18% while maintaining quality

❌ Before:

Worked on website redesign

✅ After:

Led website redesign, increasing conversion rate from 2.1% to 3.8%

Notice the pattern: Strong verb + what you did + metric = impact statement.

Action verbs for resume customer service

Customer service roles need verbs that show problem-solving, empathy, and efficiency:

De-escalation

De-escalated, Resolved, Reassured, Calmed, Mediated

Example: De-escalated 30+ high-priority complaints/week, maintaining 92% retention rate

Speed & Efficiency

Processed, Handled, Triaged, Expedited, Prioritized

Example: Processed 60+ support tickets daily with 95% first-contact resolution

Quality & Improvement

Improved, Standardized, Documented, Enhanced, Optimized

Example: Standardized response templates, reducing average handle time by 25%

Customer Success

Onboarded, Educated, Retained, Satisfied, Consulted

Example: Onboarded 200+ new customers, achieving 88% product adoption rate

Match action verbs to resume skills (and ATS keywords)

Use verbs that match the job description's core responsibilities. Put the tool/skill keyword in the same bullet.

5 formula templates:

Formula 1: Verb + what + tool + metric

Built dashboards in Tableau, enabling real-time tracking of 15 KPIs

Formula 2: Verb + outcome + using [skill]

Increased conversion rate by 22% using A/B testing and Google Analytics

Formula 3: Verb + [skill] + to achieve [result]

Leveraged Python and SQL to automate reporting, saving 10 hours/week

Formula 4: Verb + project + with [tool/skill]

Led migration to AWS, reducing infrastructure costs by 35%

Formula 5: Verb + [skill] strategy + impact

Developed SEO strategy, growing organic traffic from 5k to 25k/month

Pro tip: Mirror the job description's language. If they say "Salesforce," use "Salesforce" (not "CRM").

"Action verbs for resume Harvard" and "PDF" — what people mean

Many people search for "Harvard action verbs" or "PDF list." Here's what they're looking for:

Why "Harvard"?

People search "Harvard action verbs" because they want a reputable-looking list from a trusted source. Harvard's Office of Career Services has published resume guides that include action verb lists, which became popular references.

This page provides the same comprehensive verb list—organized by skill area for easier use.

Why "PDF"?

A PDF list is useful for printing or saving offline. You can copy/paste the verb lists on this page, or use the "Copy list" buttons in each category above.

Tip: Bookmark this page or save the verb lists you need for quick reference while writing your resume.

Action verbs FAQ

What are good action verbs for a resume?

Good action verbs are specific, strong, and match your role. Use "Led" instead of "was responsible for," "Built" instead of "worked on," and "Resolved" instead of "helped with." Choose verbs that show ownership and impact.

How many different verbs should I use?

Aim for variety—don't start every bullet with "Managed" or "Led." Use 10-15 different verbs across your resume to keep it engaging and show diverse skills.

Should every bullet start with a verb?

Yes. Resume bullets should start with action verbs (past tense for old jobs, present tense for current job). This makes your accomplishments clear and concise.

Present tense or past tense?

Current job = present tense (Lead, Manage, Build). Past jobs = past tense (Led, Managed, Built). Never mix tenses within the same job.

Are "responsible for" bullets bad?

Yes. "Responsible for" is weak and passive. Replace it with strong verbs: "Managed," "Led," "Owned," "Delivered," or "Executed." Show what you did, not just what you were responsible for.

Can ATS read action verbs better?

ATS systems scan for keywords, including action verbs that match the job description. Using strong, relevant verbs helps your resume pass ATS screening and rank higher.

What if I have no metrics?

You can still use strong verbs. Focus on scope, tools, and outcomes: "Built customer onboarding process using Salesforce" or "Coordinated 5-person team across 3 time zones."

Best verbs for leadership?

Led, Managed, Directed, Mentored, Coached, Spearheaded, Championed, Guided, Empowered, Aligned, Mobilized.

Best verbs for customer service?

Resolved, Assisted, Supported, De-escalated, Processed, Triaged, Onboarded, Retained, Educated, Consulted.

Should I avoid buzzwords?

Avoid vague buzzwords like "synergized" or "leveraged synergies." Use specific, measurable verbs: "Collaborated," "Integrated," "Coordinated," "Delivered."

Can I download a PDF list?

You can copy/paste the verb lists from this page using the "Copy list" buttons in each category. Bookmark this page for quick reference while writing your resume.

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